Customer satisfaction is a priority here at RoS and your feedback helps us improve your experience.

Following our recent blog from our Head of Customer Experience, Isla MacLeod, I wanted to highlight the importance of our customer satisfaction surveys.

Why are these surveys important?

We carry out our surveys twice a year, and are committed to sharing the main themes, and what we will do differently as a result.

Your information isn’t only valuable in letting us know what we can do to drive improvements for our customers, but also helps us with future business planning.

How do I take the survey?

Our customer satisfaction survey 2022 will go live on the 3 October and will be open for 4 weeks, until 28 October.

It takes around ten minutes to complete, and you can remain completely anonymous if you wish. However, there is an option to add your details if you require a specific response.

To sign up in advance, for this and future surveys, please contact our Customer Relations team, or you can access the survey here from the 3 of October.

Looking ahead

I am looking forward to reviewing the results of this survey, and to hearing your feedback and recommendations. Please look out for future articles where we will detail the actions we are taking based on your survey feedback.

Thank you in advance for taking the time to share your insight.