InsideRoS | The Registers of Scotland blog
Increasing citizen participation
Published: 5 December 2024
As a public service body working for the people of Scotland, citizen customers are very important to us. We want to be as responsive as possible to this increased interaction.
Extending our Embedded Title Sheets pilot
Published: 8 July 2024
RoS' main priority is to clear our open casework. To help us process cases more quickly, we have extended our Embedded Title Sheets (ETS) pilot.
The pilot is exploring a different way to present a small number of our Transfer of Part (TP) title sheets.
Keeper’s monthly update May
Published: 24 May 2024
Key topics:
Customer Excellence – independent assessment, Piloting Embedded Title Sheets, Register of Persons Holding a Controlled Interest in Land (RCI) and Performance reporting.
Customer Service Excellence – Independent Assessment
Published: 20 May 2024
This focus on customer service has enabled us to achieve the Customer Service Excellence Award (CSE) for another year. The CSE is a government benchmark for excellence in customer service for public services. The CSE Award has 57 overall criteria and each year organisations are asked to submit criteria for 19 elements to support ongoing compliance.
Scotland’s housing market in 2023
Published: 3 May 2024
This blog post by Garreth Jones, Statistician in the Land and Property Data team, will cover the housing market in 2023 and over the last 5 years. All statistics used and our range of data reports can be found on our website.
Customer Satisfaction Index (CSI) | Spring survey results
Published: 30 April 2024
Maintaining high quality customer service and experience is a priority here at Registers of Scotland (RoS). That is why we continue to survey our customers twice a year, to better understand how we can meet their needs.
Keeper’s monthly update April
Published: 30 April 2024
Registers of Scotland blog - Keeper's monthly update April 2024.
Keeper’s monthly update March
Published: 28 March 2024
Registers of Scotland blog - Keeper’s monthly update March 2024.
Andrew Harvey – reflections on being our Audit and Risk Committee Chair
Published: 28 March 2024
In this blog, Andrew Harvey outlines his ARC experience at Registers of Scotland. You can also find out more about how to apply for the roles available with us.
Julie Wardhaugh – reflections on being a member of our Audit and Risk Committee
Published: 28 March 2024
In this blog, Julie Wardhaugh outlines her ARC experience at Registers of Scotland. You can also find out more about how to apply for the roles available with us.
Piloting Embedded Title Sheets
Published: 29 February 2024
Registers of Scotland blog - Piloting Embedded Title Sheets